IT Support

Job Description:

Mindlance is seeking a dedicated and resourceful IT Support Specialist to join our growing team. The ideal candidate will possess a solid understanding of IT systems and a passion for providing excellent technical assistance to our users. You will be responsible for troubleshooting hardware and software issues, ensuring the smooth operation of our IT infrastructure, and contributing to a positive and productive work environment.

Key Responsibilities:

• Provide first-level technical support to end-users via phone, email, and in-person, addressing hardware, software, and network-related inquiries.
• Diagnose and resolve technical problems efficiently and effectively, escalating complex issues to higher-level support when necessary.
• Install, configure, and maintain computer systems, laptops, printers, and other peripherals.
• Assist with the setup and maintenance of user accounts and access permissions.
• Document common issues and their resolutions to build a knowledge base for future reference.
• Support the deployment and maintenance of various software applications.
• Ensure the security and integrity of IT systems and data by adhering to established policies and procedures.
• Collaborate with other IT team members to implement and improve IT infrastructure and services.
• Assist in the inventory management of IT assets.

Required Skills:

• Proven experience in providing IT support in a professional environment.
• Strong understanding of computer hardware, software, and operating systems (Windows, macOS).
• Familiarity with network concepts (TCP/IP, DNS, DHCP).
• Experience with troubleshooting common software applications (e.g., Microsoft Office Suite).
• Excellent problem-solving and analytical skills with a keen attention to detail.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• A customer-focused attitude with a commitment to providing exceptional support.